About Salon Made

Our Company

After we repaired a couple of broken appliance holders, Salon Made was launched to develop a unique appliance holder with features never seen. We noticed that, with other appliance holders on the market, it was difficult to efficiently hook and hold a dryer with attachments.

Our patented open sided Dryer Hook can accommodate all shapes and sizes of dryers. The patented Flat Iron Wing can keep your flat iron in the open and safe storage position. Lastly, the base and tube design is flexible to be assemble in a table top or wall mount all in one version position the tube sizes as you need them.

The Salon Made Difference 

At SM our goal is to provide you with only the best, empowering you to be your best!

Cutting-edge patented ergonomic adjustable designs, translate to time-savings and a pleasant experience. SM’s revolutionary patented Dryer Hook and Flat Iron Wing make it the only appliance holder of its kind.  The Salon Made appliance holder is arguably one of the safest and most efficient tool holders ever designed!  We strive to make your day better by giving you what you want the first time.  And we back it all up with our industry-leading 10 year warranty.

Our Policies

Warranty

We offer a 10-Year, No-Hassle Guarantee on all of our Appliance Holders!

Salon Made, LLC (collectively here after referred to as the “warrantor”), guarantees appliance holders and their related components and parts, unless otherwise specified, to be free from defect, malfunction or failure in material, or workmanship, under normal use and service, for 10 years for each appliance holder. All warranty periods start from original invoice date of proof of purchase.

Warrantor guarantees its paint will not bubble, crack or peel under normal use and service, for a period of 1 year (12 months).  Fading of the paint is a natural occurrence due to long-term exposure to the sun’s UV rays, and is specifically excluded from this warranty.

Warranty does not cover damage caused by the use of acid, harsh chemicals or mineral deposits. Warranty does not apply when products are used in excess of their rated capacities and design functions or under abnormal conditions. The effects of corrosion* (see footnote below), and normal wear and tear, are specifically excluded from this warranty. This warranty does not cover damage which occurs in shipment, failures which are caused by products not supplied by the warrantor or failures which result from accidents, mishandling, faulty installation, freezing, misuse or misapplication, abuse or neglect. Warranty is void if the product or any part thereof has been tampered with, altered or repaired by anyone other than warrantor or damage that is attributable to acts of God. The warrantor covers the replacement or credit of defective parts only and does not allow for field labor charges for removal, installation, analysis or travel expenses. In no event shall the warrantor or its suppliers be liable for any damages, whatsoever, arising out of the use of or inability to use this product. (Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you). The warrantor and its suppliers disclaim all other expressed or implied warranties. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

If you experience a product defect, please contact us to arrange for a remedy to your warranty issue.

Shipping Policy

If placed by 2:30 PM (PST) on weekdays, most orders will ship that same day. Shipments will arrive to most destinations, within the 48 contiguous states, in just 1 or 2 days. Do not count the day the package ships, Sundays or holidays.  Shipments outside the United States have variable shipping times and delays depending on where and different customs operations.  Products purchased from the SM website Cart will typically have a selectable shipment methods.  Refer to estimated delivery and tracking information when purchasing online.

Returns

Take 30 days to put  your Salon Made appliance holder to test. Hassle-free returns if you change your mind!

We’re so confident you’ll be delighted with Salon Made’s products that we’re giving you a full month to make sure. If any of our products fail to meet your quality or performance expectations, simply return it within 30 days for a refund. That’s the Salon Made Satisfaction Guarantee.

  • Your request will be handled in-person, by a live customer service professional from right here in America’s heartland.
  • There will absolutely be no hidden charges or restocking fees.
  • Customer Service hours are MondayFriday, 8 AM-5 PM, PST.

Guidelines and Return Instructions

Salon Made’s Satisfaction Guarantee and Return Policy is designed to make sure that you are satisfied with the quality and performance of our products. Returned items must meet the following criteria:

  • Items must have been purchased directly from Salon Made, LLC.   Purchases from other retailers need to be returned to them.
  • Salon Made does not refund initial shipping or handling charges.
  • Items must be packaged in accordance with FedEx, UPS or USPS guidelines, preferably in the original Salon Made packaging.
  • Items must be returned freight prepaid.
  • Contact Salon Made’s customer support team within 30 days of invoice date to request a Return Authorization Number (RGA).
  • Along with your RGA number, Customer Support will provide you with the address to the nearest Salon Made location to send the package(s) to.
  • You’ll need to re-package the merchandise, write the RGA number on the exterior of the package(s), address it to the Salon Made location provided, and deliver it to the courier service of your choice (FedEx, UPS or USPS).
  • Upon receipt of the returned merchandise, Salon Made will conduct an inspection to ensure above guidelines are met. Any item that has been damaged or is missing parts for reasons not due to our error could be subject to a partial refund.
  • Once the returned item has been inspected and processed, Salon Made will issue a refund within 3-5 business days.
  • Salon Made will notify you via e-mail of your refund once the return has been processed.

Environmental

At Salon Made we continually review our process to insure improvements to save water, reduce waste, air emissions, noise and material consumption while expanding our production capabilities.  We take the environment serious and wish that our part sets an example and makes a difference.   Innovative engineering and efficient  management of SM resources are key tools as we pursue continual improvement in environmental stewardship.  We try to produce a product that is fully recyclable and has the least impact on the community it resides in.

Legal